Refund Policy

If you are not happy with a Lingrow subscription, you can request a full refund within 14 days of your first purchase, no questions asked. This applies to the first payment of any new subscription, monthly or annual, and satisfies your right of withdrawal as an EU consumer.

Payments are processed by our merchant of record, Paddle. You can request a refund by replying to the receipt email you received from Paddle, or by reaching us through the contact pageand we will arrange it with Paddle for you. Refunds are returned to your original payment method, usually within 5 to 10 business days.

Subscription renewals are not automatically refundable, so remember you can cancel at any time from the billing portal in Settings and keep access until the end of the period you paid for. If you forgot to cancel and a renewal was charged in error, contact us within 14 days of the charge and we will take care of it.

The 14 day money back guarantee applies to the first payment of a new subscription. It does not apply separately to later plan changes on an existing subscription: an upgrade is charged immediately at a prorated amount, and a downgrade takes effect at the end of the period you already paid for rather than refunding or crediting the time remaining on your current plan. If an upgrade charge itself was made in error, contact us within 14 days and we will take care of it.

We reserve the right to refuse refunds in cases of clear abuse, for example repeatedly subscribing, consuming AI quotas, and requesting refunds, or repeatedly switching plans or billing cycles to accumulate credit you do not intend to spend on a genuine subscription. This does not affect your statutory rights.